Highly motivated and detail-oriented administrative and customer service professional with over 6 years of experience in banking, human resources, and data management. Holds a bachelor’s degree in industrial and organizational psychology from Makerere University and a Diploma in Law Studies from the Law Development Centre, complemented by certifications in project management, customer service, and administrative support. Demonstrated expertise in client engagement, KYC compliance, and document management, with proficiency in core banking systems, Microsoft Office, and digital archiving tools. Recognized for delivering exceptional customer experiences, maintaining operational efficiency, and supporting organizational growth. Adaptable, dependable, and committed to excellence, with a proven ability to work independently and collaboratively in fast-paced environment.